Amex Platinum Business Card Brand and Design

UX / UI Design
Elevating the style and creating brand prestige.
Problem Statement
The uniform design and identical web templates of American Express business credit cards pose a challenge in distinguishing between them and recalling their unique attributes. Moreover, premium credit card offerings, while providing heightened value, lack explicit differentiation, leading to confusion regarding their premium status and potentially inhibiting new customer acquisition opportunities.


Solution
Collaborated closely with Product, Brand, Research, Legal and UX teams to elevate the design of both mobile and desktop web pages of American Express Platinum Business Card, focusing on enhancing the product's visibility and  creating a premium, luxurious, and prestigious aesthetic.
SEE FINAL DESIGN

My roles

Collaborated closely with Product, Brand, Research, Legal and UX teams to elevate the design of both mobile and desktop web pages of American Express Platinum Business Card

Design Roles
UX/UI Research
UX Design
UI Design
Deliverables
UI competitive analysis
UI trend presentation
Final Hi Fidelity Mockups
Visuals
Low fidelity mockups
Hi fidelity mockups
Image Assets

Tools
Sketch
InVision
Miro
Adobe Photoshop
Adobe Illustrator

Process

Design Audit

Inspiration

feeding off what what designed by other teams already

Global Brand Consistency

keeping the look and feel of new design within the brand

Save Time

Save time on creating something from scratch 

Save Money

Save time = save money cross teams

Before jumping into the design phase, I wanted to understand what Hero designs already exists on American Express web pages. That would help me with the following:

What I learned

There are a lot of brand inconsistencies and visual disconnect between the web pages.

Takeaway

Use existing design templates as a foundation for a new Hero design. I identified at least three areas of where the new branding is best to inject to appropriately and consistently elevate the Business Platinum Card offering: The Hero, the Left Rai, and the Offer Module.

Low Fidelity Mockups

As a hard requirement, I was given a document that outlined the new graphic elements that must be used. The document was created by a Brand Team from an outside design agency and came with no actual assets, rather their descriptions and visual examples of what that could look like.
Recreate Designs

Recreate the proposed graphic elements in design software: Sketch

Stock Imagery Search

Research and find stock imagery for Low Fidelity mockups

Get Feedback

Put it all together and get the pulse of the design, product, and brand teams on the direction taken.

Design Round 1:
Hero

Overall, the mockups received very positive effect and spiked excitement within the teams. The most talked about design was the one with proposed parallax effect.

Drawing inspiration from Apple website and researching the UI trends, the parallax effect was a new and quite advanced idea to explore.Also, the Hero size was a topic of interest.

I was challenged to keep exploring designs of Heros that can take over the page full screen as well as shorter versions. The argument in favor of a full page hero was that it looks more luxurious, contemporary, and stylish vs. its shorter contender. Although the shorter hero has the advantage of presenting the most important information about the Credit Card above the fold at a glance the moment the page loads.

Design Round 1:
Left Rail and Offer Box

To further elevate the product look and feel, I also mocked up design versions of two other elements on Product detail Page: Left Rail and Offer Box.

I wanted to show the possibilities of new Brand direction and new graphic elements, and how they can be applied to further improve the design and elevate product value.
In branding, consistency is the key. I expressed that by applying new branding direction to other page elements, we would achieve the desired effect in creating the brand that is memorable and desirable. 

Design Round 2:
Imagery and Layout

Challenge: Use the imagery chosen by Brand Team
I was given 3 images that were potential front-runners to be featured in the final design. I wanted to manipulate the images so they better align with the New Brand Guidelines.
- Created a mosaic effect for visual depth
- Adjusted the colors to be in harmony with the Branding
- Cropped and resized image elements to allow for text legibility and elements color contrast to be accessible.  

Design Round 3:
Refining Layout

Challenge: Explore information layout possibilities
As a requirement, I had to organically fit the set of information the hero carries:
1. Card Art,
2. Card Name,
3. Special offer,
4. Legal copy
5. CTA

I proposed 5 different ways all the information pieces could fit together and not only meet the aesthetic but also accessibility requirements. 

Design Round 4:
Polishing Up

Challenge: Refine the design in the context of the entire Product page

The final decision on the height of the Hero was to be made next. I concentrated on showcasing how the entire Business Platinum card page would look like in cases of:
1. Shortened Hero
2. Full Page Hero
3. Dark Mode 

Tablet and Mobile designs

Challenge: to carry over the chosen design from the Desktop into Tablet and Mobile breakpoints preserving brand consistency, meeting legibility requirements and tackling page load time.

Designed Hero Modules for all breakpoints for the three design choice scenarios:
1. Shortened hero with Card Art Component.
It was important to come up with the height of the module in pixels that would work for the majority of devices. On mobile, the main challenge presented in laying out the information without making the Hero appear “too crowded”.

2. Shortened Hero without Card Art Component.
This was an option requested by legal department, although it was advised by the design not to take this direction. The reason given, was that the Cart Art Image is the key element to the Brand of the Card.

3. Full Screen hero.
Main challenge was in figuring out the height of the hero on Desktop, Tablet, and Mobile breakpoints for the devices most likely used. Also, the actual image file size and how it will appear if a image-resizing automation software is applied. 

Final Designs

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